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Thank you for choosing Minilec for
your cellular phone repair
Please read these instructions before
sending in your cellular phone.
- Prepare the cellular phone for shipment
Before sending cellular phone, remove the battery from the phone and wrap separately.
Do not send in any other accessories with the phone (headphone, holster, etc.)
Wrap the cellular phone and the battery in a suitably protective enclosure such
as a well padded envelope, then put the padded envelope into a small box. Minilec is not
responsible for any damage that may occur when your cellular phone is shipped in.
- Click on the link at the bottom of this
page to show the repair form.
Please print the form and fill it out. If you request software upgrade, it is essential that you accurately indicate the phone's service provider.
Check one of the boxes under the heading "Not to exceed parts cost of:". If the phone requires a higher amount than you have checked, we will call to make a final determination
Please read and understand the stored information waiver in the double-lined box. You must choose one of the two boxes and initial your choice.
The price of $23.95 includes return shipping. We return ship your phone via ground delivery. Faster return shipping is available with prior arrangement.
- In order to have the phone repaired under warranty, proof of purchase (POP) must be established.
Include a copy of your proof
of purchase with the cellular phone you send in.
Proof of purchase must
be a bill of sale or receipt and must be from a retailer,
reseller, agent, dealer, distributor or carrier. Must
contain the following information:
- Place of purchase
- Date of purchase
- The pager’s 11-digit decimal ESN or 8-digit hexadecimal ESN
- Your name and/or your company’s
name
Manufacturers do not accept
POP’s from pawn shops, flea market, auction houses, auction
websites, emails or handwritten notes.
Please Note: Standard
warranty covers defects in material or workmanship only.
It does not cover Defects or damage that result from:
(a) use of the Products in a manner that is not normal
or customary; (b) improper operation or misuse; (c) accident
or neglect such as dropping the Products onto hard surfaces;
(d) contact with water, rain, extreme humidity or heavy
perspiration; (e) contact with sand, dirt or the like;
or (f) contact with extreme heat, or spills of food or
liquid.
The
Manufacturer's warranty does not cover physical damage
to the surface of the pager, including any scratches,
cracks or other damage to a display screen, lens or other
externally exposed parts.
For more specific information on what your phone's manufacturer's warranty covers, please see the appropriate section in your phone's users guide.
- Fill out the credit card information on the form and send the completed form with the cellular phone.
Please do not forget to sign the form in the place provided for the credit card holder's signature.
Include your proof of purchase if you have one.
- Ship your cellular phone
to:
Minilec Service, Inc.
Attn: RMA WEB42
9207 Deering Ave., Ste. A
Chatsworth, CA 91311
We recommend you use a carrier
with tracking capability such as UPS, Federal Express,
etc. and insure the package. In most cases your cellular phone
will be serviced within five business days after it arrives
here at Minilec. It will then be shipped back to you via
3-day delivery. Express service is available for an additional
charge. Call our Customer Service number listed below
for Express service details.
Display the Repair Form
For addition information,
you may contact our Customer Service (800)646-4532.
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