Thank you for choosing Minilec for you pager Repair

Please read these instructions before sending in your pager.

    1.  Prepare the pager for shipment

Before sending pager remove the battery, battery cover (if removable), and any other accessories (holster, etc.) and keep them. Wrap the pager in a suitably protective enclosure such as a small box or a well padded envelope. Minilec is not repsonsible for any damage that may occur when your pager is shipped in.

    2.  Click on the link at the bottom of this page to show the repair form.
          Please print the form and and fill it out.

    3.  Send your payment and the completed form with the pager.

The overwhelming majority of units which we see with bad displays are caused by some type of Physical Damage, our policy requires that a check for the out of warranty repair amount be sent in with your pager as well as the proof of purchase. If it is determined that your display problem is a covered warranty issue, your check will be returned with the pager.

The price for the repair of various pagers are shown on the chart below.

Numeric   $26.40
Alphanumeric   $42.90
Talkabout 2-Way   $57.50
PageWriter 2-Way   $154.50
Timeport 2-Way   $154.50

This price will cover most repairs required to the unit. If there is major physical damage, you may be given the opportunity to have the pager repaired or replaced for an additional fee. Any pager, which is not repaired for any reason, will be charged a $10.00 inspection and handling fee.

Here are the details to establish proof of purchase (POP):

Include a copy of your proof of purchase with the pager you send in.

Proof of purchase must be a bill of sale, receipt and must be from a retailer, reseller, agent, dealer, distributor or carrier. Must contain the following information:

Motorola does not accept POP’s from pawn shops, flea market, auction houses, auction websites, emails or handwritten notes.

Please Note:  Standard warranty covers defects in material or workmanship only.  It does not cover Defects or damage that result from: (a) use of the Products in a manner that is not normal or customary; (b) improper operation or misuse; (c) accident or neglect such as dropping the Products onto hard surfaces; (d) contact with water, rain, extreme humidity or heavy perspiration; (e) contact with sand, dirt or the like; or (f) contact with extreme heat, or spills of food or liquid.

The Manufacturer's warranty does not cover physical damage to the surface of the pager, including any scratches, cracks or other damage to a display screen, lens or other externally exposed parts.

    4.  Ship your pager to:

Minilec Service, Inc.
Attn:  RMA WEB11
9207 Deering Ave., Ste. A
Chatworth, CA 91311

Any unit which we receive without either Proof or purchase and/or a check for repair will be returned immediately via UPS/ground service unrepaired.

We recommend you use a carrier with tracking capability such as UPS, Federal Express, etc. and insure the package. In most cases your pager will be serviced within five business days after it arrives here at Minilec. It will then be shipped back to you via 3-day delivery. Express service is available for an additional charge. Call our Customer Service number listed below for Express service details.

If your pager is deemed unrepairable, there will be a $10.00 handling charge for your pager.

For addition information, you may contact our Customer Service (800)646-4532

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